Net Promoter Score

How your clients perceive your business and their likelihood to recommend your services directly impacts the speed of your business growth.

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The Net Promoter Score®, or NPS®, is a metric that gauges your current customers’ feelings about your brand. A high Net Promoter Score® is a key indicator of your business’s future growth, a 12 point increase in a business’s Net Promoter Score® is said to indicate a doubling of a company’s growth rate on average. The Net Promoter Score® is an extremely useful tool that can highlight opportunities for your business to improve and help you prioritize reaching out to unhappy customers.

At its core, the Net Promoter Score® is a measurement of customer loyalty. By asking customers to rank how likely they are to recommend your services on a scale from 1 to 10, this data is combined through the net promoter score formula to give a single measurement on a scale from -100 to 100 of how your business is doing. The hard part is collecting and keeping track of this customer data over time.

Adplorer proves your business with a Net Promoter Score® solution that connects directly to your CRM.

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Schedule how often you would like to send the survey to your customers, and come back to see how your score changes over time. Adplorer’s Net Promoter Score® software can automatically alert your account manager and sales team automatically in your Adplorer reports to any detractors they should reach out to ASAP. Adplorer’s reports keep all of your customer feedback all in one place, so you can come back and review process over time.

Adplorer stores all past data from previous surveys, so you can keep track of how your customer’s opinions change over time. If you made any major changes to your product or customer service processes, you can see how that directly impacts customer opinions of your brand or business. The Net Promoter Score® is designed to help you improve your brand’s customer retention and service.

Adplorer proves your business with a Net Promoter Score® solution that connects directly to your CRM.

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Schedule how often you would like to send the survey to your customers, and come back to see how your score changes over time. Adplorer’s Net Promoter Score® software can automatically alert your account manager and sales team automatically in your Adplorer reports to any detractors they should reach out to ASAP. Adplorer’s reports keep all of your customer feedback all in one place, so you can come back and review process over time.

Adplorer stores all past data from previous surveys, so you can keep track of how your customer’s opinions change over time. If you made any major changes to your product or customer service processes, you can see how that directly impacts customer opinions of your brand or business. The Net Promoter Score® is designed to help you improve your brand’s customer retention and service.

Schedule a demo to learn more about how your business can start taking control of your Net Promoter Score® today!

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