How Adplorer helps you to improve the customer service of your agency
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Clear Resposibilities
In order to maintain a uniform quality standard despite the division of labor, we recommend that clear responsibilities be assigned for individual tasks and that this be followed up. Adplorer has a user and role concept designed for agency work. A responsible employee can always be assigned to individual customers, orders or tasks. Group managers can clearly see which employees are perhaps too busy and which tasks cannot be completed, so that they can take countermeasures through reorganization.
Adplorer key modules for the organization of the advertising agency
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Task Management
The management of tasks in the Adplorer is done via so-called contract types, alerts and signals. For each service offering that you market via your sales team, you define predefined work steps and automations in the Adplorer, which are then automatically distributed to your employees when a new order is created.
Service Center
Customers usually work with us over a longer period of time. In particular, search engine marketing services for Google are often linked to a long-term cooperation. Adplorer offers your employees a practical note system and a log function so that even after a long period of time, it is still possible to track who did what and when.